|
Job Title: PrairieCoast Connect Service Representative
Location: Remote
Job Type: Full Time
|
 |
Wage Range: The hourly wage for this role is typically $21.25 - $40.25 and represents a range across all of PrairieCoast’s BC and Alberta locations. It is influenced by various factors, including job-related skills, experience, relevant training, and work location.
In compliance with the BC provincial government mandates, we are incorporating broad wage ranges into this posting to adhere to the wage transparency requirements.
PrairieCoast equipment is a top performing John Deere dealership with 11 locations throughout Northern Alberta and British Columbia. Our employees are the backbone to our success and our most important resource. A significant portion of PrairieCoast equipment is owned by employees and we offer a RRSP and TFSA eligible Employee Share Ownership Plan.
We are committed to better serve our customers by providing premier products, superior service, and by embracing and utilizing technology. We value integrity, innovation, and passion.
Noteworthy Awards:
- One of Canada’s Best Managed Companies™ each year since 2013
- One of Canada's Top Small & Medium Employers™ 2020, 2021 and 2022
- Recognition by John Deere as a top performing dealer in North America
We Offer:
- A competitive compensation package with performance-based bonus opportunities
- Extended health benefits including prescription, dental and vision coverage, visits to paramedical professionals, and life, disability, critical illness, and travel insurance
- A referral bonus program
- Annual sick pay allowance
- Employee company and vendor discount programs
- Employee assistance plan
- Peer recognition program
- Company contests and team building events
- The opportunity to interact with leaders of the company
We Support
Every person and every task creates the bigger picture that is PrairieCoast equipment.
|
We Celebrate
Our people are what make our world go round – and we love celebrating their achievements.
|
We're Ambitious
From the field to the desk, we are constantly challenging ourselves to be the best we can be.
|
We're Committed
Our employees have the opportunity to invest in PrairieCoast. The result? A significant portion is employee owned.
|
What Is PrairieCoast Connect?
PrairieCoast Connect is a fully digital dealership supporting our customers and staff in Parts, Service and Sales. Think of us as an extension of your local dealership, here to provide you with even more solutions.
PCC Value Added Includes:
- Parts support to quickly lookup, verify local dealership stock and have set aside, ship, or order part if required
- Direct access to additional John Deere support
- Immediate technical support to help troubleshoot and determine if it can be immediately repaired or if additional dealership assistance is required.
- Machine monitoring to proactively call and assist customer in error codes and troubleshooting
- Proactive calls to notify customer about Warranty Expirations on their equipment
- Extended hours, weekend, and Stat coverage, 24/7 Emergency after hour assistance
As a PCC Service Representative you will:
Answer customer calls and advise on basic diagnostics, repairs, and maintenance work. Promote and sell dealership service work, organization promotions, internal support of both parts and service. Analyze expert alerts and keeping up to date with current John Deere equipment information and bulletins.
The ideal candidate will have:
- 3+ years previous John Deere Ag and Turf technical experience an asset
- Ability to work as part of a remote team environment
- Ability to research, problem solve and work independently
- Ability to communicate effectively using phone, email, text, chat, etc.
- Machinery knowledge
- Data entry/keyboarding skills
- High School diploma or equivalent experience
- Must be flexible regarding workdays and hours
- Experience on Salesforce, InContact, CDK, John Deere Systems is an asset
- Agricultural parts experience is an asset
We’ve built a solid team that is the driving force of our success. Are you ready to join us?
Click here to view more opportunities
Click to learn more about a career at PrairieCoast equipment